BrightPoint Electrical Services

Effective Date: 10 March 2026

BrightPoint Electrical Services ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our services, website, advertising, or contact us.

1. Information We Collect

We may collect personal information including:

• Name

• Phone number

• Email address

• Home or service address

• Details about electrical work requested

• Payment or billing details

• Any other information you voluntarily provide to us

We may also collect limited technical data such as:

• Website usage information

• IP address

• Device type

• Advertising interaction data

This may occur through our website, booking forms, social media platforms, advertisements, phone calls, or email.

2. How We Collect Information

We collect information when you:

• Contact us for a quote or service

• Fill out a form on our website

• Submit a lead form through advertising platforms (such as Facebook or Instagram)

• Call, text, or email us

• Engage with our social media pages

• Book electrical services with us

3. Why We Collect Your Information

We collect personal information to:

• Provide electrical services

• Respond to enquiries or quote requests

• Schedule jobs or appointments

• Communicate with you about your service

• Process payments

• Improve our services and customer experience

• Comply with legal obligations

We may also use your information to send service reminders, safety notices, or updates related to our services.

4. Advertising and Marketing

We may use information collected through advertising platforms (such as Meta/Facebook or Google) to:

• Respond to enquiries submitted through lead forms

• Measure advertising performance

• Improve marketing and service offerings

Your information will never be sold to third parties.

5. Disclosure of Personal Information

We may share your information with:

• Payment processors

• Booking or job management software providers

• Accountants or professional advisers

• Government authorities where required by law

We only share information necessary to provide services or comply with legal obligations.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorized access. This includes secure systems, restricted access, and trusted service providers.

However, no internet transmission can be guaranteed to be completely secure.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate.

To do so, please contact us using the details below.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyse website traffic.

You can disable cookies through your browser settings if preferred.

9. Third-Party Links

Our website or advertisements may contain links to third-party platforms (such as social media sites). We are not responsible for the privacy practices of those platforms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

BrightPoint Electrical Services
11 Alinta Close
Thornleigh NSW 2120
Australia